Sales Development Representative

We are seeking a highly motivated and experienced International US Inside Sales Representative to join our sales team. The ideal candidate will have a proven track record in IT services sales, with a strong understanding of the US market. This role requires excellent communication skills, the ability to build and maintain client relationships, and a keen understanding of sales strategies and techniques.

Key Responsibilities:

Sales and Business Development:

• Generate new business opportunities through proactive outbound calling, email campaigns, and social media outreach.
• Appointment Setting
• Qualify leads and convert them into sales opportunities.
• Develop and execute a strategic sales plan to achieve sales targets and expand the customer base.

Client Engagement:

• Build and maintain strong relationships with prospective and existing clients.
• Understand clients' business needs and provide tailored IT solutions to meet their requirements.
• Conduct virtual meetings and presentations to showcase our IT services and solutions.

Market Research and Analysis:

• Stay updated on market trends, competitive landscape, and industry developments.
• Identify potential clients and key decision-makers in the US market.
• Analyze customer feedback and market data to refine sales strategies and approaches.

Collaboration and Coordination:

• Work closely with the sales team, marketing, and technical departments to ensure a cohesive approach to sales and customer service.
• Coordinate with project managers and delivery teams to ensure successful project execution and client satisfaction.
• Provide regular updates and reports on sales activities, pipeline status, and market insights.

Customer Relationship Management:

• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Follow up with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.
• Handle customer inquiries, complaints, and issues promptly and professionally.

Continuous Improvement:

• Participate in sales training and professional development programs to enhance skills and knowledge.
• Share best practices and insights with the sales team to foster a collaborative learning environment.
• Contribute to the development of sales materials, proposals, and presentations.

Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• 6+ years of experience in inside sales, preferably in IT services or a related industry.
• Willing to work in Night Shifts for the North American Market
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of the US market and IT services landscape.
• Proficiency in using CRM software and sales tools.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities effectively.

Preferred Skills:

• Experience with cloud computing, cybersecurity, software development, and data analytics services.
• Familiarity with lead generation tools and techniques.
• Knowledge of digital marketing strategies and tools.