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IT Support Specialist
Ample SofTech system
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Employment Information
Job Type
Full Time
Education
Any Graduate,
Job Role
Other
Industory
IT Services & Consulting
Salary
₹ 2.75 L - ₹ 7.75 L
Experience
0 Years-5 Years
Work Mode
Work From Office
Location
Pune,
No Of Opening
1
Updated
2024-11-05
Company/HR Contact Information
Login your account to see contact details.
HR Name
XXXXXXXX XXXXXXXX
HR Email
XXXXXXXXXXXXXXXXXXXXXXX
HR Contact No
XXXXXX XXXXX
Company Website
Job Description
Key Responsibilities:
Provide IT support, including technical assistance via telephone, ticketing systems, emails, and instant chat tools.
Respond to client support requests and contact clients to understand the nature of the problem.
Travel to client locations or connect via remote link to resolve issues.
Troubleshoot hardware and software issues effectively.
Install and maintain hardware and computer peripherals.
Install, upgrade, and maintain operating systems and computer software.
Troubleshoot networking and connection issues.
Advise clients on software and hardware upgrades.
Provide basic training in computer operation and management as needed.
Complete job reports and order supplies as required.
Coordinate with engineers and users to resolve issues efficiently.
Offer desk-side support for local users and remote support for global users.
Monitor, track, and respond to customer satisfaction survey responses to ensure high service standards.
Handle troubleshooting and support for Windows, Outlook, Active Directory, DNS, and DHCP.
Manage hardware support, including printer setup, system assembling, and disassembling.
Perform OS troubleshooting, Outlook configuration, and provide expert remote assistance.
Required Skills:
Strong knowledge of Windows Support and Outlook Support.
Proficiency with Active Directory, DNS, and DHCP.
Experience with hardware support, including printers and system setup.
Excellent troubleshooting skills for operating systems, networking, and Outlook configuration.
Familiarity with remote support tools.
Exceptional communication and customer service skills.
Ability to provide basic training to users and guide them on best practices.
Apply Now
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