Job Description
Experience : 7 years to 12 years
Skills:
- 5+ years of ServiceNow Technical Consulting experience
- Mobile apps exp is a must
- CSA Certification is a Must
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, integration, and scripting
- Extensive knowledge and experience using Flow Designer
- Proven skills in integrating ServiceNow with other industry leading tools and applications utilizing Integration Hub or APIs
- Understanding of ITIL concepts and IT Service Management practices (ITIL v4 certification a plus)
Education-Certificates:
- Required: Bachelor's degree or 5+ years related experience as a Technical Consultant
- Required: ServiceNow Certified System Administrator
- Required: ServiceNow Certified Implementation Specialist in at least 2 platform capabilities
- Preferred: ServiceNow Certified Application Developer
- Preferred: ITIL4 Certification (ITIL v3 acceptable)
Experience:
- 5+ years of ServiceNow Technical Consulting experience
- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, integration, and scripting
- Extensive knowledge and experience using Flow Designer
- Proven skills in integrating ServiceNow with other industry leading tools and applications utilizing Integration Hub or APIs
- Understanding of ITIL concepts and IT Service Management practices (ITIL v4 certification a plus)
- Understanding of Agile based approach to software development (SCRUM experience a plus)
- Follows, supports, and demonstrates understanding of SAIF Methodology
- Ability to work remotely and unsupervised, and to deliver to written requirements
- Effective written and verbal communication skills
- Strong attention to detail and problem solving ability
- Possesses experience in Performance Analytics, Robotic Process Automation & Mobile
- Experience in use case, functional and user acceptance testing
- Ability to write technical documentation in a clear and concise manner
- Experience with web-based programming languages - Angular JS, Java, XML, JSON, HTML, CSS and similar are valuable
- Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
- Domain separation experience is required
- Experience with recent ServiceNow versions
Responsibilities:
- Function as a lead in the development, creation, and modification of general ServiceNow applications and modules with low code / no code functionality
- Apply OOB solutions whenever possible to accomplish client deliverables
- Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
- Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
- Apply Agile software development practices for customizations to the platform and applications
- Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
- Organize and prioritize development effort, interface with vendors and management, and potentially coordinate effort of other technical resources
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
- Effectively manage and execute high level tasks assigned via stories
- Serve as a mentor to junior analysts through project(s) lifecycles and lead by example
- Manages group workload against an often demanding timeline
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
- Manages multiple projects concurrently
- Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
- Expected to skillfully present ServiceNow baseline functionality to customers during the scoping phase
