Telecaller

Job Description

Perks & Benefits

• Competitive salary with performance-based incentives
• Comprehensive cab facility within transport boundaries (both ways)
• Professional growth and development opportunities

Roles & Responsibilities

• Handle inbound and outbound calls for sales, customer service, and technical support
• Address customer inquiries, complaints, and technical issues with efficiency and professionalism
• Achieve and exceed performance targets and quality standards
• Build rapport and maintain strong relationships with customers
• Provide accurate information and resolutions to customers in a timely manner

Preferred Candidate Profile

• Minimum 6 months of experience in an international BPO (voice process) preferred
• Strong sales, customer service, or technical support background
• Excellent communication skills in English with a neutral accent
• Ability to work in shifts and from the office location in Pune, Yerawada
• Previous experience in handling inbound/outbound calls is a plus

Required Skills

• Exceptional verbal and written communication skills
• Strong problem-solving and analytical abilities
• Customer-centric approach with the ability to handle high-pressure situations
• Good technical knowledge and aptitude for technical support roles
• Sales acumen with the ability to achieve targets for sales roles